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"Click to talk" and "web call back" are generic terms for the process
of clicking a button on a website to enable a PC to Phone, Phone to
Phone, or a PC to PC phone call. Other industry names include push to
talk, click to speak, and push to call.
For the purpose of enabling sales or ecommerce only one technology has
been proven to be effective...that is click to talk to enable a phone
to phone call. Issues with hardware, software, microphones, etc. have
rendered PC to Phone calls ineffective for ecommerce applications.
You've worked too hard to bring them to your site. Don't let them leave
with questions unanswered. WebCallback buttons in your site let the
customer easily contact you to complete the sales or customer service
process.
To see examples of some of these services, please visit the following links below:
www.nextel.com/en/contact_us/call_me.shtml
http://www.everdream.com/phoneme/
http://www.warrantybynet.com/webcallback.asp
Your customers connect within seconds to your customer service or sales
department with the click of a mouse. Web Call back is an alternative
service that compares favorably to that offered by Click to Talk,
LivePerson, and Push toTalk.
Web Call back Benefits You because it:
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Increases impulse buying
- Helps answer questions about products or services
- Reduces concern about credit card use
- Gives customers "the personal touch"
- Helps customers navigate web sites easily
- Directs customer calls to specific people or departments
- Provides access to customers worldwide
Suppose your company sells products and services worldwide and
you host a website. An American or international consumer, visiting
your site, wants more specific information or needs to have question
answered.The customer clicks on the WebCall link, enters his or her
phone number, and clicks a button. The link immediately triggers a call
to a specific phone number at your company. Your sales or customer
service representative answers, and the service informs them that they
are being connected to a web site visitor. Your company representative
and your customer are immediately conferenced together and your staff
can effectively close a sale or answer the visitor's question.
The phone calls are placed within seconds of the visitor clicking on the hot link.
Cost:
Initial Setup: $260
Monthly Service Fees: $10 minimum
Rates per minute: vary according to your phone carrier
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